Position Open For
911 Telecommunications
Part-Time Dispatcher, Nights
July 6, 2020
Hiring Range: $20.46 Classification: 9A
Reports To: Sergeant/Chief of Police FLSA: Non-Exempt
Posted: Department Police Working Hours: Nights
Status: As-Needed (2-shift monthly minimum requirement)
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General Statement of Duties and Distinguishing Feature of Class
The Village of Yellow Springs Police Department is a community-oriented policing agency. The Village of Yellow Springs Police Department believes that contemporary challenges require the police to provide full-service policing, proactive and reactive, by involving the community directly with them as partners in the process of identifying, prioritizing, and solving problems. Citizens share in the rights and responsibilities implicit in identifying, prioritizing, and solving problems as full-fledged partners with the police.
The Village of Yellow Springs provides police and dispatch services to the citizens with a small but efficient complement of police officers and dispatchers who must operate in a broad range of activities.
This is a public service job, based on trust, credibility, and competency. It is a critical requirement of this position that the incumbent displays the desire and ability to perform and behave (on duty, as well as off duty) in a manner that does not damage or endanger the loss of trust with the public, co-workers, and other public safety forces. The candidate must meet the following qualifications and requirements at time of appointment.
Schedule:
The Village of Yellow Springs requires dispatchers to work a minimum of two (2) shifts per month.
This position will primarily support the following shifts:
- Saturdays - 7:00pm – 7:00am
- Sundays - 7:00pm – 7:00am
Additional hours may be available during the following shifts: Monday – Friday – 11:00pm – 7:00am.
Day shift support may occasionally be needed.
Skills, Knowledge, and Abilities:
Dispatchers perform assigned duties to best serve the public, the police department, and other village departments and employees. The dispatcher communicates with the public and the entire village organization in person, by telephone and radio. The primary function is to answer telephone calls, emergency and otherwise, to determine the nature and location of the caller. The dispatcher determines priorities and dispatches the police, public works or other emergency units as necessary in accordance with established policies & procedures.
Minimum Education, Experience, and Requirements
- High school diploma or GED or higher. Some college preferred.
- Training, certifications or prior experience with public safety dispatching preferred.
- Applicants must be a U.S. citizen and must be a minimum of 18 years of age at time of application.
- Must pass criminal background check.
- Ability to use communications equipment and computers.
- Working experience with Microsoft Office Suite (Outlook, Excel, Word, etc.).
Examples of Work (Illustrative Only)
- Receives calls for police services from citizens and companies for everything from routine services to emergency response situations.
- Monitors the primary police/fire public services and intercity frequencies, as well as neighboring communities’ police and fire radio channels which may impact the village.
- Initiates the prescribed procedure for hold up alarms of banks and other financial institutions.
- Uses checkups to monitor the status and location of police units on assignment and utility workers on call out for their safety.
- Processes non-emergency calls for service, such as house checks, barking dog, missing or found animals, personal assists and general information.
- Answers routine questions, provides information to the public, refers caller to the proper person and makes every effort to direct the public to the proper agency in the event the village is not the correct agency to provide assistance.
- Monitors village building emergency generator and fire alarm systems located in the dispatch office 24-hours daily and follows prescribed procedures, when an alarm sounds.
- Monitors the city building security 24-hours daily using closed circuit cameras as well as observing persons in the entrance hall who may exhibit inappropriate or suspicious behavior and persons that may be detained for a short period of time.
- Initiates tornado alert/safety procedure when a warning is issued for Greene County and areas of Clark County that border Yellow Springs.
- Implements Hyper-Reach Notification System when required to do so.
- Maintains a log of all significant radio transmissions, telephone calls and other important and related information.
- Enters updates and retrieves information using LEADS, New World and Microsoft Windows computer systems. Information includes vehicle registrations, driving records, warrants, hit confirmations, missing persons, processing warrants for warrants for wanted persons, stolen vehicles, locates COP files, severe weather information, calls for service, offenses, incidents, master name index, field contacts, traffic violation data, found and stolen property, warning tickets, criminal history checks, bulletins. Dispatchers provide pertinent data as required.
- Operates office machines incidental to clerical and office activity, including fax machine, telephone recording systems and copier.
- Handles front counter traffic, such as taking complaints, calling in officers to speak with citizens, receiving and distributing subpoenas, receiving information, providing record checks for employment, issuing release forms for vehicles towed, fulfilling requests for copies.
- Performs clerical work related to police records and office activity. Dispatcher completes call-taking memos, property cards and tags and house checks, etc. Type’s letters, forms and reports. Files reports and forms as needed. Insures that citations for court have any corresponding reports attached and that traffic citations include a printout of a driving record appropriately marked for transfer to court; completes work that was unable to be finished on the prior shift; performs all duties in a timely manner on a daily basis.
- Receives money for bonds, payments on fines, copies of reports and other sources. Writes receipts accordingly and places money in the appropriate location.
- Reads posted department and criminal information, reads and signs LEADS Newsletter for current and updated information.
- Performs other duties as required.
- Obeys all police department policies and village policies.
- Dispatchers shall constantly be mindful that their position is primarily one of developing and maintaining positive relationships with the community and promoting the concept of teamwork for the benefit of all. The face-to-face contact with citizens who come to the dispatch window facilitates and enhances positive public relations.
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